FAQ2018-12-17T12:40:39-07:00

Frequently Asked Questions & Compatibility

EdgeGear SHIFT™ comes ready to use for your choice of Apple Watch Series 1, 2, 3, 4 and most Garmin watches. Our patented design enables you to easily swap your watch from your existing band to SHIFT.

APPLE

  • Apple Watch Series 1, 2, 3: 38mm & 42mm
  • Apple Watch Series 4: 40mm & 44mm

GARMIN

  • Forerunner® 220, 225, 230, 235, 620, 630, 735XT, 920XT, 935
  • Fenix 3, Fenix 5, 5X, 5 Plus
  • Quatix, D2 Bravo
  • Vivoactive and the Approach S2, S4, S5, S6 (for golf)

All orders for Garmin watches include T6 screwdriver set ; )

Frequently Asked Questions (FAQs)

Does LED style HR pulse monitoring work using SHIFT?2018-07-31T02:33:59-07:00

You can use SHIFT with LED style heart rate monitors. This includes the Apple Watch and Garmin watches that use LED HR monitoring. We have tested the HR functionality thoroughly.  A local shop has told us that they think SHIFT improves the reliability of LED HR monitoring because they notice that with SHIFT there is less pooling of sweat under the watch.

Below is an image from a customer who also had a question about the HR measurement.

hr-reading-from-apple-watch-customer

This 3 sec video shows two LED style HR monitors in use simultaneously, the Apple Watch and the Garmin 235. We have also tested and validated accuracy of HR monitoring vs. traditional chest-strap HR monitors.

Simultaneous Garmin 235 and Apple Watch

 

Why ask about male, female and height?2018-11-22T10:53:36-07:00

We ask about gender and height because we have found this to be a very accurate proxy for hand size. This allows us to send the band to you pre set-up with best adjustment. The wrist-band is adjustable and the thumbstrap comes in a few sizes. We will pre-set this for you based on height and gender. We also add in an alternative size thumbstrap so you can try a different size if you wish.

We’re not trying to be creepy, James and I just want to make sure you get the best experience!

What materials are used?2018-07-31T02:36:09-07:00

Viton™ and die-cast zinc. No nickel is used, so no need to worry about nickel allergy.

We have recently upgraded the original SHIFT to a 2.o version. We now use the exact same, extremely tough (and expensive) VITON material used in the Apple Watch Sport band, and have not raised the price to you ; )

Wear gloves with the SHIFT band?2018-07-31T02:50:45-07:00

We have worn the band with many running, cycling, and sailing gloves. Our advice is to wear it under the glove, adjusting the glove, as shown in this image below.

If you’re not using an LED HR monitor, you can also wear it on top of your glove, as shown here. We’re very focused on making it flexible.

SHIFT works perfect with longsleeves too! It also perfectly fits the thumb-loops often used in longsleeve sport shirts.

Can I wear the SHIFT band on either hand?2018-07-31T03:26:28-07:00

Yes. All SHIFT bands are shipped default set up to wear on your left hand. To swap it to wear on your right hand, we recommend watching the video that shows you how to do that here: https://www.getedgegear.com/support/

How is Comfort and Ease to Put On?2018-12-17T12:33:30-07:00

SHIFT band has

  • Snug and comforatble fit that weighs approximately 33% less than e.g. the Apple Watch Sport band.
  • An adjustable strap that fits petit to large size wrists and comes with multiple loop sizes to ensure custom fit.
  • Easy on and off easier and faster than a normal band. When it’s on, it is secure- You’re going to love it, we promise.

Short video below on how fast SHIFT goes on.

 

Is SHIFT compatible with my watch?2018-07-31T03:29:28-07:00

The SHIFT bands is optimized to fit all versions of the Apple Watch and almost all of Garmin watches.

Please refer to the compatibility chart/list for specific watch models.

Can I swim with it? Is it waterproof?2018-12-17T12:37:40-07:00

Triathletes ask us about swimming in open water, and we have tested SHIFT in both closed and open water with absolutely no problem.

I also dive off the 5 meter platform wearing SHIFT on and that’s a lot of pressure! We have even dived from 5m wearing SHIFT.  We now use the same Viton material used in the Apple Watch Sport band, and it is strong as well as resistant to salt.

I have had talks with some triathletes who have said they prefer to not swim with a watch at all (“who needs an extra 70g watch on their swim arms?”) and put SHIFT on at Tranistion-1 and then it’s on for bike and run. SHIFT goes on faster than a traditional band and is about a third less weight.

Also, resting on the TT bars without having to move anything to see your stats is nice ; )

Ultimately, it is personal choice and preference. Like anything new, it takes some time to get used to, and almost everyone says they feel “one with SHIFT ” in the course of the first run (or swim).

 

Warranty & Return info | SHIFT now upgraded to v2.02018-11-22T10:48:29-07:00

We have recently upgraded the original SHIFT to a 2.o version. We now use the exact same, extremely tough (and expensive) VITON material used in the Apple Watch Sport band, and have not raised the price to you ; )

Warranty: If you have any problem you believe to be due to defective material – PLEASE contact us at info@getedgegear.com. James and I take quality very serious and we have designed and manufactured this with perfromance and quality in mind. Since we upgraded the material to VITON material issues have vanished. We created SHIFT for our tribe of fellow runners and are generous with fixing any issue. Officially, the warranty to 12 months after shipping your SHIFT band.

Returns: We are confident you will love SHIFT, maybe not as much as this fan who uses SHIFT for everything (image below of comment on Cult of Mac article), but  we want you to know that if you buy SHIFT and for some reason it just doesn’t jive, you can return it for a full product refund, less the postage we had to pay to get it to you, in most cases about $3 to $5. We want our tribe to be happy : )

 

Cult of Mac article comment EdgeGear SHIFT

ORDER YOURS NOW!

SHIFT TM

$39.99
The Shift™ watch band comes with an adjustable band and 2 loop sizes for a custom fit on petite to large-size wrists.

Order Now!